How Magnetic Gems handles customer information and uploaded photos.

This policy explains what information may be collected when customers browse, contact Magnetic Gems, upload photos, place an order, pay through Square, or check order status.

Information we collect

Magnetic Gems may collect the information you enter into forms, including name, email, phone, preferred contact method, order notes, delivery or shipping address, selected products, and order status lookup details.

Uploaded photos and order files

Uploaded photos, artwork, and reference files may be stored so we can produce your order, review quality, communicate with you, handle support, or process a replacement if needed.

Payment information

Online payments are processed by Square. Magnetic Gems may receive payment confirmation, amount, order number, and transaction status, but does not store full card numbers on this website.

Website analytics and checkout leads

The site may use first-party analytics, local storage, and checkout lead tracking to understand page visits, cart activity, checkout progress, and abandoned checkout issues. This helps improve the ordering experience and support customers who started an order.

How information is used

Customer information is used to fulfill orders, contact customers, process pickup, delivery, or shipping, respond to questions, improve the website, prevent spam, and keep business records.

Photo privacy and public examples

Uploaded customer photos are not posted publicly or used in marketing unless you give permission. If you leave a review or allow an example to be shared, we may use the approved image or review for Magnetic Gems marketing.

Storage and service providers

The site may use Cloudflare Pages, Cloudflare Functions, D1, R2 file storage, Square payment services, and email/contact tools to operate the website and order process.

Cookies and local storage

The site may use local storage or similar browser features for cart contents, checkout progress, analytics session details, and basic site preferences.

Deletion requests

You can contact Magnetic Gems to request deletion of uploaded photos after an order is completed. Some order/payment records may need to be kept for business, tax, fraud prevention, or dispute reasons.

Contact

Questions about this privacy policy can be sent through the contact page.

Need help?

Questions about an order, photo upload, cancellation, or pickup can be sent through the contact page. We will do our best to help before production begins.