Magnetic Gems is family-owned in Edinburg, TX and serves RGV customers with local pickup, local delivery when available, and shipping for eligible orders.
Local pickup is available for many orders. Pickup instructions are provided after your order is reviewed, produced, and marked ready. For privacy and scheduling, pickup details may be shared directly instead of posted publicly.
Local delivery may be offered for select nearby areas such as Edinburg, McAllen, Mission, and Pharr when available at checkout. Delivery availability and fees can change based on distance, schedule, and order details.
Shipping is available for eligible orders. The current checkout flow may add a shipping fee before payment. Shipping timing depends on production time, carrier timing, holidays, and the address provided.
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if your address needs to be changed. Address changes may not be possible once shipping has been purchased or the package has been mailed.
If tracking is available, it may be shared by email, text, order status, or direct customer update. Order status can be checked using your order number and the email or phone number used at checkout.
If an order arrives damaged, contact Magnetic Gems with your order number and photos of the packaging and item. Carrier delays, weather, holidays, and incorrect addresses can affect delivery timing. We will review issues and help where possible.
If your magnets are needed for a wedding, birthday, baby shower, graduation, memorial, party, or business event, order early and include the need-by date in your notes. Event deadlines are not guaranteed unless specifically confirmed.
Custom items are reviewed and produced after order details, photos, and payment are received. If a photo issue or missing detail comes up, production may pause while we contact you.
Questions about an order, photo upload, cancellation, or pickup can be sent through the contact page. We will do our best to help before production begins.
